Last updated: March 2023
Tella Studio (referred to as "we" or "us") is dedicated to establishing a trusting relationship with our customers, which is why we value their privacy and make sure their information is protected throughout their interactions with us.
This document, referred to as our "Policy," is intended to inform you, our valued customer, about how we manage your data when you visit or use our sites. Our goal is to provide you with confidence in using our services ("Services") from the very beginning.
This Privacy Policy applies to all Services linked to this policy, but please be aware that specific Services may have their own privacy policies in place. We encourage you to review these policies before using those Services.
By continuing to access the Services, you acknowledge that you have had the opportunity to review and read through this Privacy Policy. Your continued use of the Services indicates your consent to all the terms and conditions outlined in this Privacy Policy.
You have privacy rights that are detailed in Section 10 of this Privacy Policy, which you may exercise at any time by contacting us.
Please note that we may modify this Privacy Policy without prior notification. Therefore, we suggest that you review the policy periodically to ensure that your use of our website aligns with the current privacy practices.
"Affiliates" refers to third-party companies that participate in our affiliate program and generate website traffic or data for us.
"Customers" are individuals who request quotation(s) from us.
"Data Protection Laws" are all applicable laws related to the processing of Personal Data.
"Business Partners" are companies, partnerships, and sole traders who have registered with us through the website or any other form. Our Business Partners can be Affiliates or Registered Traders.
"Registered Traders" are providers who can offer quotations for the selected products or services displayed on our websites.
Additionally, terms defined within the GDPR (General Data Protection Regulation) including but not limited to "Personal Data (Data)," "Processing," "Controller," and "Processor" will hold the same meaning as in the (UK) GDPR.
This Privacy Policy pertains to all Services provided by "Tella Studio".
Tella Studio Ltd. is the designated Controller, registered as a company in England and Wales with the company registration number 13661016.
We connect people (“Customers”) who are looking to purchase a product or service with relevant providers (“Registered Traders”) who can offer quotation for the selected product or service (“Quotes”).
As a Customer: To receive Quotes or more information for the product or services shown on the website, you must fill out the webform with your contact details.
As a Business Partner: To register with our Services, you must complete and submit our published registration form or get registered by us.
This section describes how we may collect Data from you directly or automatically:
You can contact us by telephone, fax, SMS, email, post, chat app or other channels such as social medial portals. We may process your contact Data such as name, email address and phone number. We also may process information provided voluntarily by you (Information Requests).
You can register with us to use our website or Service as Customer. We may ask you to fill up a registration form which may include your name, address, email address, and telephone number (Quotes).
Additionally, we may also ask you to provide additional information about product preferences or requirements (such as what type of home you live in) for reasons of qualification (Qualification). Sometimes we also share IP addresses with Registered Traders to enable them to verify the request.
Sometimes grants, schemes or benefits (Grants) are available for a specific product or service (such as for energy-efficient boiler) for certain types of groups (such as low-income households). As an element of your Quote enquiry, we may ask you for information necessary to check your eligibility for such Grants. The type of information (such as income, disability-benefits and other) depends on the eligibility criteria of the specific Grant.
After your Quote request, our team may follow up via phone to talk you through the Quote options (Follow-Up). For this we may process communications data that may include content and metadata. This Data may be processed for the purposes of communicating with you, call recording and record-keeping.
You can register with us to use our website or Service as Business Partner. We may ask you to fill up the registration form (Registration) with your company details and other information that may be necessary (like insurance coverage), to create a business account (Accounts) for which you receive also log-in and password. The account may be processed for providing our Services, operating our Affiliate programme, ensuring the security of our website and Services, maintaining back-ups of our databases and communication with you.
We also process billing Data including purchase transactions of our Services (Payments). We process this Data to provide our Services, making Affiliate payments, and keeping proper records of transactions.
We may publish business information on our website, including business listings (Listings).
You can sign up to receive Our newsletter or other marketing messages or activities (Newsletter).
We may also collect Data from your devices automatically (including mobile devices) that you may use to access our website. We may do this using cookies or similar technologies such as log files (as described in our Cookie Statement).
We may collect the device identification number and type, geographical location Data and connection Data such as statistics on your page views, traffic to and from the sites, length of visit and frequency of use, referral URL, ad Data, your IP address, your browsing history, browser type and version, operating system and your web log Data (Technical Data and Website Analytics).
This section of the Privacy Policy explains how we use the collected Data from you:
We respond to you (Information Request): When you wish to receive information or advice from us, you can contact us. We use this Data only to respond to your request and provide you with the requested information or advice.
We connect you with the relevant Registered Traders: When you sign up on our website, we will pass your request on to one or more Registered Traders. In some cases, we may obtain your quote requests from our Affiliate networks (Quotes).
After the Quote enquiry, we may qualify your request (Qualification). This may involve an element of automated decision-making. On some occasions, we may automatically assess your product preferences and pass your request to the appropriate Registered Traders. You have the right to object to such automated decision-making and you can do so by contacting us.
We may also contact you by phone, SMS, email or through a chat feature to confirm some details or product requirements (Follow-up).
The Registered Traders after receiving your Data act as ‘Data Controllers’ of your Data, so if you wish to understand how these Registered Traders may process your Data, please take the time to read their Privacy Policy. They may contact you by telephone, text/SMS, or email. Please note that some of our Registered Traders use local service providers (“Data Processors”) to perform the specific service in your area.
We may also contact you to ask about your experience using our website and Service, and dealing with the Registered Traders which we connected you with (Review).
We connect with the relevant Customers (Service): In order to register as Registered Trader or Affiliate, you must complete and submit our registration form or get registered by us. After an account is created, you will have access to our Services.
We may message you about other Offers (Newsletter): When you use our website, we would like to contact you via email, SMS or telephone about similar products or services to the one You have shown interest in and we think you might like. You can always unsubscribe (Withdraw) from receiving those emails, SMS or telephone calls and we won’t contact you again.
We may create custom and lookalike/similar audiences (Custom Audiences): We work with Facebook, Google, and other platforms (“Platforms”) to reach out to you with ads from other offers or to create similar audiences or custom audiences. Data is aggregated and pseudonymised by the Platforms and you can always object to this activity by contacting us or by, for example, using the cookies settings at the bottom of all pages in our site.
We may use automated-decision making and profiling (Profiling): We may analyse your Data to build individual profiles, which also includes collection and (statistical) analysis of the Data. Individual profiling is used to predict future interests and provide you with offers that are relevant and interesting for you. Profiling is based on the Data you have provided to us through the contact form and on your behavior when surfing the Internet. You have the right to object to profiling by contacting us.
We may use Technical Data (Website Operations and Analytics): We collect this Data to tune our Services to your needs and to better align structure, navigation and content of the website. This will for example facilitate your browsing, store your preferences and make the interaction between you and the website faster and easier. We also place cookies to provide you with personalized advertising. You can find more information on this in our Cookie Statement.
We may use Listings and Reviews (Listings and Reviews): We may process Data that you post for publication on our website or through our Services, including business listings and reviews. The information may be processed for the purposes of enabling such publication and administering our website and Services.
This section of the Privacy Policy explains how we use the collected Data from you:
Our Offices: We may share your data with Our offices to respond to a request or provide and develop our Service.
Our Service Providers: We work with several service providers, who process Data on our behalf (“Processors”). These include, for example cloud storage providers, payment service providers, call centers or website analytics or marketing tools. We have appropriate Data Processing Agreements in place with such Data Processors to ensure the protection and confidentiality of Data.
Our Registered Traders: To provide our Service we share your Data with Registered Traders so you can receive a quote for their products or services.
Professional Advisors, Insurers: We may disclose your Data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
Authorities and Courts: We may share your Data if we are obliged to do so by statutory law or instructions from a public authority or court. We may let you know in advance in line with Data Protection Laws.
A cookie is a small text file that is placed on your computer by a website that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Web browsers generally allow you to control cookies through the browser settings and you can clear your cookies at any time.
We use cookies on our sites. To find out more about the cookies we use (including the purposes for which we use them) and to manage your cookie settings, visit our cookies preference centre via the 'Cookies Settings' button found on our sites.
We generally store Data (such as contact information) from Customers and Business Partners on servers in the EU and UK.
Data in the EU/UK is protected by Data Protection Laws, but other countries do not necessarily meet the same privacy standards. To provide our Service to You, we may be required to transfer some of your data outside the territory of the EEA (which means all EU countries including Norway, Iceland, and Liechtenstein) because some of our servers may be hosted in the US or other territories outside of the EEA.
We may also use service providers (“Processors”) based outside of the EEA to help us provide our websites and Services to you (for example, platform providers who help us deliver our Services, or advertising) and this means that we may transfer your Data to service providers outside the EEA for the purpose of providing our applications, advertising, and Services to you.
By using our website or Services or by interacting with us in the ways described in this Privacy Policy, you agree to the transfer of your Data outside the EEA in the circumstances set out in this Privacy Policy. If you do not want your Data to be transferred outside the EEA, you should not use our website or Services.
We will retain your Data for the duration of our business relationship and afterwards for as long as is necessary and relevant for our legitimate business purposes, in accordance with tella-studio’s Data Retention Policy, or as otherwise permitted by applicable Data Protection Laws. Where we no longer need your Data, we will delete it in a secure manner (without further notice to you).
We implement reasonable security measures to protect Data from loss, misuse, alteration, or destruction. However, since no method of transmission over the Internet, or method of electronic storage is 100% secure, there might be a very small chance that the Data collected by us may be compromised. If you believe that any Data has been compromised, please contact us. If we learn of a security systems breach, we will inform you and the authorities of the occurrence of the breach in accordance with the provisions of the applicable law.
Under the GDPR, ‘Data Controllers’ are obligated to have a valid lawful basis for each processing activity that they undertake. The table below sets out our lawful basis for each processing activity.
Legal Grounds
Information Requests: Article 6 (1) (b) – Performance of Contract
Provision of Service: Article 6 (1) (b) – Performance of Contract
Marketing (like newsletter): Article 6 (1) (a) – Consent
To create custom and similar audiences: Article 6 (1) (f) – Legitimate Interest
Automated decisions and profiling: Article 6 (1)(a) or (f) – Consent or Legitimate Interest
Listings and Reviews: Article 6 (1) (a) – Consent
Usage of technical information (Website Operations and Analytics): Article 6 (1)(a) or (f) – Consent or Legitimate Interest
Compliance with legal obligation: Article 6 (1) (c) – Legal Obligation
If you are based within the EEA or within another jurisdiction having similar Data Protection Laws, in certain circumstances you have the following rights:
Right of access: The right to be told how we use your Data and obtain access to your Data;
Right to rectification: The right to have your Data corrected. If we hold any Data about you which is incorrect or if there are any changes to your details, please let us know so that we can keep our records accurate and up to date;
Right to deletion and restriction: The right to have your Data deleted or place restrictions on processing your Data;
Right to data portability: The right to have any Data you provided to us on an automated basis returned to you in a structured, commonly used and machine-readable format, or sent directly to another company, where technically feasible;
Right to object: The right to object to the processing of your Data e.g., for direct marketing purposes;
Right to withdraw consent: Where the processing of your Data is based on your consent, the right to withdraw that consent. If you withdraw your consent to the use of your Data for purposes set out in our Privacy Notice, we may not be able to provide you with access to all or parts of our websites and Service;
Right in Relation to Automated Decision-making and Profiling: The right to object to any decisions based on the automated processing of your Data, including profiling;
Right to lodge complaint: The right to lodge a complaint with the supervisory authority responsible for data protection matters (e.g., in the UK, the Information Commissioner’s Office). You can find a good overview of EU data protection authorities via the website of the European Data Protection Board.
For further information about our Privacy Policy or our processing of Data about you or if you have any queries about your rights under local law, how to update your records, or how to obtain a copy of the Data that we hold about you, or to exercise any other rights given to users under the GDPR please contact us:
You can contact us via email: compliance@tella-studio.co.uk or via https://tella-studio.co.uk
